Introduction
SalesGineers Netherlands B.V. ("we," "us," or "our") operates the SalesGineers website. We are committed to protecting your privacy and being transparent about how we collect and use your information. This Privacy Policy explains our data practices for individuals who visit our website, submit contact forms, or use our free tools.
We are registered in the Netherlands at: Grutto 7, 1191VE Ouderkerk aan de Amstel, Netherlands. Our contact email is hello@salesgineers.com.
What Data We Collect
We collect information in the following ways:
- Contact Form Submissions: When you submit a contact form on our website, we collect your name, email address, company name, team size, current CRM platform, and any messages you include. This allows us to respond to your inquiry and schedule discovery calls.
- Website Analytics: We use Google Analytics to understand how visitors interact with our site. This includes information about pages visited, time spent on pages, referral source, and device type. No personally identifiable information is directly collected through analytics, but it may be linked to your IP address.
- Cookies: We use essential cookies to maintain site functionality (session management, security). We also use analytics cookies with your consent to measure website performance.
- Free Tool Usage: When you use our free SalesOps tools (Readiness Scorecard, Capacity Calculator, etc.), we do not store your input data unless you explicitly choose to submit it via our contact form.
How We Use Your Data
We use the information we collect for these purposes:
- To respond to your inquiries and provide customer support
- To schedule and conduct discovery calls with prospective clients
- To improve and optimize our website, tools, and services
- To send you relevant communications about our services (with your consent)
- To analyze website performance and user behavior through aggregated, anonymized data
- To comply with legal obligations and protect our business interests
Legal Basis for Processing
Under GDPR, we process your data based on the following legal grounds:
- Legitimate Interest: We process contact form data to respond to inquiries and pursue our business objective of acquiring clients. We believe this is balanced against your reasonable expectation of privacy when submitting a contact form.
- Consent: For analytics and marketing cookies, we rely on your explicit consent. You can withdraw consent at any time by adjusting your cookie settings in your browser.
- Legal Obligation: We may process data to comply with applicable laws, regulations, or legal requests.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share data with the following service providers who process data on our behalf under data processing agreements:
- Google Analytics: For website analytics and performance measurement. Google may process your data according to their own privacy policy.
- Email Service Provider: We may use a third-party email service to send you communications related to your inquiry or our services. Your email address is shared only for this purpose.
- CRM System: Contact information submitted via forms may be stored in our CRM (HubSpot) for sales and customer management purposes.
We may also disclose personal information if required by law, court order, or to protect our legal rights.
Data Retention
We retain your data for as long as necessary to fulfill the purposes for which it was collected:
- Contact Form Data: Retained for 2 years following your last interaction, unless you become a customer (in which case we retain your data for the duration of our business relationship plus 7 years for accounting purposes).
- Analytics Data: Retained according to Google Analytics default settings (typically 26 months), after which it is automatically deleted.
- Email Communications: Email records are retained for 2 years for business documentation purposes.
Your Rights Under GDPR
As a resident of the EU (or if your data is processed under GDPR), you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can correct inaccurate or incomplete information.
- Right to Erasure: You can request deletion of your data, subject to legal obligations and legitimate business interests.
- Right to Data Portability: You can request your data in a portable format and transfer it to another service provider.
- Right to Object: You can object to our processing of your data for marketing, analytics, or other purposes.
- Right to Withdraw Consent: If processing is based on consent, you can withdraw that consent at any time without affecting the legality of processing before withdrawal.
To exercise any of these rights, please contact us at hello@salesgineers.com with your request. We will respond within 30 days. If you believe we have violated your rights, you also have the right to lodge a complaint with the Dutch supervisory authority: Autoriteit Persoonsgegevens (Dutch Data Protection Authority) at www.ap.nl.
Cookies
Our website uses cookies to enhance your experience and measure site performance:
- Essential Cookies: These are necessary for basic site functionality and security. They are set automatically and cannot be disabled.
- Analytics Cookies: We use Google Analytics to track visitor behavior. These cookies are optional and require your consent. You can manage cookie preferences in your browser settings.
Most browsers allow you to control cookies through settings. Disabling essential cookies may affect site functionality, while disabling analytics cookies will not impact your ability to use the site.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: hello@salesgineers.com
- Address: SalesGineers Netherlands B.V., Grutto 7, 1191VE Ouderkerk aan de Amstel, Netherlands
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be announced on this page, and the effective date will be updated. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.