What exactly is an ESO Pod?
A dedicated team of 2.5 operators (two full-time Sales Operators and one fractional Sales Operations Lead) who work as a permanent extension of your SalesOps function. They log into your CRM, join your communication channels, and execute daily sales operations tasks. The only difference: they are on our payroll, not yours.
Is this outsourcing?
Not in the traditional sense. The Pod works inside your tools, channels, and daily rhythm. They attend your standups, know your sellers by name, and interact in real-time. If it feels like outsourcing, we are doing it wrong.
What does the Pod actually do every day?
The Pod operates across 17 service areas: processing inbound leads, maintaining pipeline hygiene, generating reports, handling SoW and quote creation, chasing missing data, keeping CRM clean, and supporting ad-hoc requests. The exact mix depends on your priorities.
What CRM platforms do you work with?
Salesforce, HubSpot, Microsoft Dynamics, and other major platforms. If you use a less common system, we assess compatibility during Phase 1. The Pod adapts to your stack.
How does the engagement start?
A 20-minute Discovery Call, then Phase 1 (4-8 week diagnostic across 9 areas). Phase 1 produces a Discovery Workbook, a roadmap, and quick wins. After that, you can start Phase 2 (embedded Pod) or stop with standalone value.
Can we skip Phase 1?
In some cases, yes. If you already have a clear picture of your gaps, we can discuss accelerated onboarding. However, Phase 1 significantly improves Pod effectiveness by ensuring operators deploy against the right priorities from day one.
How long before the Pod is operational?
2-week structured onboarding. By week three, taking over tasks. By month two, operating at full cadence across 8-12 service areas.
How much does it cost?
Pricing is discussed during your Discovery Call and tailored to your specific scope, team size, and needs. The first 2 months of Pod fees are fully refundable.
What is the minimum commitment?
Phase 1: no ongoing commitment. Phase 2: 6-month Proof of Value. After that, month-to-month with reasonable notice.
Is there a money-back guarantee?
Yes. The first 2 months of Pod fees are fully refundable. No quick wins by month 2, you get your money back. No measurable impact by month 4, exit with no further commitment. We stack the risk on our side.
How do you handle data security?
NDA and GDPR-aligned data processing agreements. Operators get the same CRM access as your internal team (you control permissions). We work within your security framework including VPN and access logging.
What happens to our data if we end the engagement?
Everything stays with you. We work inside your tools, so all data, reports, and documentation remain in your systems. We do not export or retain client data. Knowledge transfer is built into the operating model.
What hours does the Pod work?
Your business hours, adjusted for timezone alignment. For European clients, typically CET/GMT. Real-time communication overlap with your core hours.
What happens when someone is sick or on holiday?
Built-in continuity. With 2.5 FTE, there is always capacity. For extended absences, backup operators step in with minimal ramp-up because all processes are documented.
Can we adjust scope over time?
Absolutely. Monthly reviews include scope assessment. The Pod reprioritizes based on business needs, seasonal demands, or strategic shifts. Designed to flex, not to be rigid.
How do you ensure quality?
Three layers: Sales Operations Lead oversight, structured cadences (daily checklists, weekly reports), and daily interaction with your team providing immediate feedback.